Information we receive
This Privacy Policy describes information handled through the El Plebe Tires / El Plebe Tires Performance website and optional SMS program. When you contact us, we may receive your name, phone number, email address, vehicle details, service request, preferred contact method and any information you choose to include in your message. Please do not submit payment-card details, Social Security numbers or sensitive financial documents through the general contact form.
Our website and embedded service providers may also receive technical information such as IP address, browser and device type, referring page and interactions with the website or form.
How we use information
We use inquiry information to respond to you, discuss tires or services, prepare requested estimates, coordinate requested appointments or work, provide customer support and maintain relevant business records. We may also use necessary technical information to operate, protect and improve our website.
Submitting a phone number does not, by itself, enroll you in promotional texts. We send recurring SMS messages only with the applicable affirmative consent. Consent for customer-care messages is separate from consent for promotional messages.
Service providers and sharing
The Contact Us page includes a hosted form at link.levatemarketing.com. Form, website, customer-management and messaging providers may process submitted information on our behalf to provide those services. We may disclose information where reasonably necessary to comply with applicable law, protect rights or safety, or support a service you request.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text-message originator opt-in data and consent records are not sold, rented or shared for third-party or affiliate marketing or promotion. This restriction applies to all other sharing described in this policy. Necessary messaging platforms, aggregators and service processors may handle mobile information only to deliver, administer, secure or support El Plebe Tires’ own messaging service.
SMS consent and your choices
If you separately opt in to the El Plebe Tires SMS program, informational messages may include inquiry responses, requested estimate follow-ups, appointment coordination, service updates and customer support. Promotional messages, such as offers or specials, require a separate express opt-in. Messaging may use automated technology. Consent is voluntary and is not a condition of purchasing goods or services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of recurring messages at any time. A final message may confirm your opt-out. Reply HELP for assistance or email [email protected]. Carriers are not liable for delayed or undelivered messages. See our SMS Terms & Conditions for additional details.
Cookies and external services
The website and hosted form may use cookies or similar technologies for functions, security and site performance. You can manage or delete cookies through your browser settings; blocking them may affect certain features. Any choices presented by the embedded form’s provider apply to that provider’s tools.
This website loads typography from Google Fonts. Google may receive technical information, such as your IP address and browser details, when your browser requests those font files.
Google Maps, social profiles and other external links operate under their own privacy policies. We do not control those websites or their data practices.
Security, retention and requests
We use reasonable safeguards appropriate to the information we handle, but no internet transmission or storage method is completely secure. We retain information as reasonably needed to fulfill the purposes above, maintain consent and opt-out records, resolve issues and meet applicable obligations.
Depending on applicable law, you may have rights to request access, correction or deletion of personal information. Email us to make a request. We may need to verify your identity, and some records may be retained where required or permitted by law. We will not discriminate against you for exercising rights protected by applicable law.
Updates and contact
We may update this policy as our website or practices change. Updates will be posted here with a revised date. Questions about this policy, your information or SMS preferences may be sent to [email protected] or directed to El Plebe Tires, 8012 State St, Huntington Park, CA 90255. Please also review our Terms & Conditions.